Shenzhen Standard for Footwear Products

On the 16th, the newly revised "Contamination" was formally implemented. The Shenzhen Market Supervision Bureau and the City Consumer Council held a new campaign to promote the elimination of law and revolved around the public's hot issues concerned with the contents of the new "Extinction Law." And announced the "Shenzhen standard" of footwear products. In the face of overlord clauses helpless, consumer complaints to prove difficult, online shopping can not find businesses trap, how to protect these rights? Please take a closer look at the following:

Footwear "Shenzhen Standard": Three Guarantees Period Must Be Not Less Than 90 Days

Yesterday, in Yitian Village, the Municipal Market Supervision Bureau, the Municipal Consumer Council, and the Shenzhen Broadcasting Group jointly sponsored the “Consumer Promotion” to participate in community publicity activities. Jiang Wenting, secretary-general of the Municipal Commodity Quality Promotion Association, announced the "Shenzhen Standard" for footwear products - "Summary of Quality Assurance System for Shenzhen Footwear Products" (hereinafter referred to as "Summary").

After the implementation of the new "Cultural Decoction", the new shoes can be repaired free of charge within 90 days, and the broken bottom can be changed for free within 90 days. This rule allows citizens to clapping their hands. "Summary" stipulates that the three-guarantee period of footwear products must not be less than 90 days. After the public buys the shoes, they encounter degumming, breakage on the upper surface, off-line, slight paint-removal, and loss of pulp. , open-cut plastic, broken, peeled, peeling eyes, zipper teeth, can get "free repair" within 90 days.

"Will it be repaired for a long time? It would be better to buy a pair again." Some people raised concerns. In this regard, the “Summary” stipulates that the repair period for shoes should generally not exceed 7 days and not exceed 30 days. In addition, for the broken bottom, cross-section, and cut-off, the protruding nail heads (tips) in the shoes are deformed, cracked, broken or out of the heel, and the steel hooks are soft and loose after wearing, and the coating layer is severely detached or cracked. (except for special designs), serious pan-nitriding, pulp loss, shoe size is uneven or not coherent, one month repair 2 times can not normally wear, etc., consumers can request exchange requests.

What can be "returned"? "Summary" provides that if the operator does not have the same model of merchandise with the same model or at the same location still has quality problems before the replacement, can return the refund. During the three-guarantee period, when operators and consumers have disputes over the quality of their footwear products, both the operator and the consumer may complain to the Consumer Council or the relevant authorities. In addition, citizens must also pay attention to the purchase of shoes and other shopping vouchers.

Controversy over online shopping returns "7 days no reason to return" provisions to be refined

At the scene of yesterday’s event, the new “elimination law” regulations on the online shopping industry have also become the focus of public attention. "Online shopping 7 days no reason to return, this is a guarantee to buy things." Like online shopping Dong said.

The new "elimination method" regulates new areas of online shopping and other consumer products. Three new systems have been added, namely, the need for no reason to return (right to regret), the disclosure of off-site shopping information, and the accountability of online trading platform providers. It is worth noting that, while giving consumers 7 days without a reason to return the right, the new consumer law also made it clear that it is not appropriate to return the goods, pointing out that some products are excluded, such as consumer customization, live perishable, online Download or demolished impression products, digital products such as computer software, newspapers and periodicals delivered.

The new "Consuming Law" stipulates that the returned goods should be in good condition, but there are also consumers who put forward the demand for returns in online shopping. Because of the reasons such as the dismantling of the packaging, merchants refuse to return the goods for the reason of affecting the secondary sales. In this regard, Yu Lijuan, Minister of Legal Affairs of the Municipal Consumer Council, believes that this provision is flawed. "Since 7 days no reason to return, in fact, is to give a trial period, but some consumers find that the problem requires a return, the merchant thinks it has been used, affecting the product's secondary sales, is not allowed to return." The standard is still controversial and needs to be refined.

Coping with Overlord Terms City Council will actively prepare public interest litigation

"Products sold will not be returned," "The right to interpret the activities of the company owned by all", for such a format contract terms, consumers should not be unfamiliar. After the introduction of the new Consumer Law, consumers are also extremely concerned about how to deal with the terms of the Overlord. "To eat in a restaurant, you can't bring your own drinks, use a box, and you'll need to pay for it. If you don't need it, you'll have to spend a thousand dollars." The uncle, Mr Li, vomited hard.

The new “Consumer Law” pointed out that the “Overlord Clause” states that operators must not use form terms, notices, statements, store notices, etc. to exclude or limit the rights of consumers, reduce or exempt operators’ responsibilities, and increase consumer responsibilities. Unfair and unreasonable regulations. If the format terms, notices, statements, store notices, etc. contain the contents listed in the preceding paragraph, their contents are invalid.

The new "Consuming Law" also pointed out that the Consumer Association of China and the Provincial Consumer Association can sue the People's Court for actions that infringe the legitimate rights and interests of many consumers. “Let consumers go to prosecute a business, and the cost of rights protection is too high, but consumers join forces to commission the Consumer Council to complain, so that consumer power will gather.” Feng Nianwen, director of the city's Consumer Council, said.

“Public interest litigation” will be a very powerful weapon. For example, in response to the overlord clause in certain industries, the number of consumers who have been infringed upon interests will be huge, and the city’s Consumer Council will select consumers to respond strongly to infringement of many consumers’ rights and interests. In preparation for the public interest litigation, the Provincial Consumer Council formally initiated a public interest litigation, which will promote the resolution of major issues in the consumer sector.

The burden of proof transforms the operator to verify the problem of goods

Difficulties in rights protection have always been the “sweeping curse” for consumers to safeguard their legitimate rights and interests. What to do if problems arise after the purchase of goods? Prior to the introduction of the new consumer law, it was generally “who advocated who gave evidence”. Consumers spent money in filing complaints and collecting evidence. A lot of energy. The cost of rights protection is high and the difficulty is often so that consumers may find it difficult to defend their rights. Some of them can only be forced to choose to abandon their rights, but this is to some extent conniving the illegal business practices of businesses.

In this regard, the new new consumer law stipulates that if a consumer discovers a quality problem within six months after purchasing the product, then this burden of proof will no longer be the responsibility of the consumer. Instead, the operator shall bear the burden of proof. Operators have to prove that there are no problems with products and services, or quality problems are caused by improper use by consumers. "If there is no way to produce evidence, or evidence of evidence cannot support the claim, the consequences that the evidence can't lead to will be borne by the operator," said Yan Lijuan, Minister of Legal Affairs of the City Consumer Council.

In addition to the issue of proof, issues such as returns, compensation, etc. are also of concern in the consumer shopping process. Previously, there were complaints from the public that the toys they had bought for their children had faded and the clothes were dyed. However, given the low price of the purchased items, returning to sellers would only receive small compensation, but it would involve a lot of effort and Cost, even if you get double the compensation is not worth the candle.

After the implementation of the new “Cultural Extinction”, the penalties have been increased. For cases in which the operator provides fraudulent goods or services, “penalize one compensation and three losses” will be used. If the compensation is less than 500 yuan, the compensation will be 500 yuan. This will greatly benefit the maintenance of consumer rights and increase the illegal costs of illegal operators.

Footwear "Shenzhen Standard" related regulations

The following situations can propose exchange request

● Broken bottom, section, cut off

● shoe protruding nail head (tip)

● heel deformation, crack, broken or off

● After wearing steel hook soft and loose

● The coating layer is severely detached or cracked (except for special designs)

● severe panning, falling pulp

●Shoes are not uniform or smooth

●It can't be worn normally after repairing 2 times a month

The following situations can make a return request

● The operator does not have the same model of the same product

●Quality problems before replacement in the same site