It was learned from the Industrial and Commercial Bureau of Luxi County that the county Guanyin Industrial and Commercial Office successfully mediates the first inter-provincial online shopping in the county in accordance with the unconditional return of the new “New Consumer Law” online shopping within 7 days.

According to reports, on September 19th, Mr. Di, a consumer from Chengdu, sent a text message to the staff of the Guanyin Institute of the Luxi County Industrial and Commercial Bureau, claiming that he had complained about the consumption of a turquoise shop in Dianchi Township, Longxi County, on September 9. The dispute has been satisfactorily resolved, the dealer has agreed to return the goods, he has received a refund of 5,000 yuan, thank the industry and commerce department for recovering economic losses.

It turned out that Mr. Di ordered a turquoise product on the 5th of September through WeChat at a shop in Pengxi, a shop in Western Yunnan. The price was 5,000 yuan. On September 8th, after receiving the goods by express delivery, Mr. Di found that the goods that were ordered were not the same product, and the color difference was very different. Mr. Di contacted the owner of the online store, but the owner refused to respond and pulled Mr. Di to the blacklist. Mr. Di called the city 12315 complaint phone and hoped to help solve it.

After receiving a complaint from Mr. Di, the Guanyin Industry and Commerce Department of Luxi County Industrial and Commercial Bureau arranged a special person to be responsible for the handling of complaints, and contacted the owner of the online shop in the jurisdiction to explain to them the new "Consumer Protection Law": online shopping within seven days without conditions Return. The owner reached an agreement with Mr. Di, and Mr. Di returned the goods. The store refunded Mr. Di’s 5,000 yuan purchase.

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