First analyze the customer, after receiving the inquiry, how to analyze it, that is, through the search engine such as GOOGLE, YAHOO to find the relevant information of the inquiry company. A company of a general size will have its own industry website, and sometimes it can search for news of other companies' evaluations of the company, so that you can learn about the company's credibility, strength, professionalism and so on. Second, on the basis of fully understanding the object, to understand his target market, price positioning can be carried out according to the market, because usually we can divide several regions according to the price level, and each region has its distinctive characteristics. In general, the requirements for quality in Europe, America and Southeast Asia are quite high, and the price can of course not be low. Otherwise, they will not believe that you are a good supplier, followed by the Middle East and South America. The quantity requirements there are quite large, but the quality is inferior and the price is a more sensitive factor. Africa is a low-end market, but the consumption level of a few rich people in Africa is very luxurious, so customers in Africa should know more about their situation and then quote the price. Third, the reply should be professional, try to make a detailed quotation with information, and give the customer a very professional feeling. Fourth, in time, it is easy for people who reply to the mail to grasp the business opportunity earlier, and the reply to the mail should be accurate and detailed, but the language should be as simple as possible. The fifth is my killer, telephone communication, if I feel that the customer is very professional and promising to become a potential customer, then immediately after the mail, please communicate. Anyone wants to be noticed and valued by others, and customers need our greater attention, Youd on careme why I care you! . Being able to communicate with customers by phone will make customers feel that your work is passionate and your company is passionate. Doing the business of foreign trade is attentive, always keep working enthusiasm, and thoughtful service to customers, then you can be successful!